STORE POLICIES
NAYMA CREATION applies the following store policies. It is the customers' responsibility to read these policies plus the articles' descriptions and take note of our production times before purchasing.
Shipping policies
Processing time
The time we need to process an order differs. For more information, see each items' descriptions.
Customs taxes
Any customs and import taxes are the responsibility of the buyers. We are not responsible for delays caused by customs.
Maintenance
Notice of
production
All the clothes are designed, cut, sewn and screen printed in a traditional way in our workshop. We test every one of our garments, fabrics and inks to be assured to have a strong, durable and high quality finished product. Some variations in color or fit may occur as we are constantly improving our products.
However, these changes do not affect the durability of the product. If you have any comments or improvements to suggest, we invite you to contact us.
Washing instructions
Care instructions may differ depending on the item. Refer yourself to the care label or the Care Tips on the product sheet of our online store.
We are not responsible for any items damaged due to abuse or wear and tear.
Treat your clothes with love and they will last you for years!
Return policies
Wrong size?
We are aware that online shopping can lead to certain complications in terms of fit or size. We thank you for carefully reading our Size Chart section included in the description of each of our items in our online store. If you have any doubts or do not fully understand the indications, we will be happy to answer you in our contact us section.
If you wish to exchange your item for another size, please reach us as soon as possible to see if other sizes are still available.
Returns or exchanges
If there is any problem with your item, you must notify us within 14 days of receiving the order. Any returned item must absolutely be in a brand new condition (unworn and unwashed).
We only accept in-store exchanges or credits, no refunds.